2024

2022

2021

2020

  • Conversational Document Prediction to Assist Customer Care Agents
    Jatin Ganhotra, Haggai Roitman, Doron Cohen, Nathaniel Mills, Chulaka Gunasekara, Yosi Mass, Sachindra Joshi, Luis Lastras, David Konopnicki
    Proceedings of the 2020 Conference on Empirical Methods in Natural Language Processing (EMNLP)
    [Code](https://github.com/IBM/twitter-customer-care-document-prediction) | [Video](https://slideslive.com/38940554)

  • Effects of Naturalistic Variation in Goal-Oriented Dialog
    Jatin Ganhotra, Robert Moore, Sachindra Joshi, Kahini Wadhawan Findings of the Association for Computational Linguistics: EMNLP 2020
    [Code](https://github.com/IBM/naturalistic-variation-goal-oriented-dialog-datasets) | [Video](https://slideslive.com/38940563)

  • Agent Assist through Conversation Analysis
    Kshitij Fadnis, Nathaniel Mills, Jatin Ganhotra, Haggai Roitman, Gaurav Pandey, Doron Cohen, Yosi Mass, Shai Erera, Chulaka Gunasekara, Danish Contractor, Siva Patel, Q. Vera Liao, Sachindra Joshi, Luis Lastras, David Konopnicki
    Proceedings of the 2020 Conference on Empirical Methods in Natural Language Processing: System Demonstrations
    Video

2019

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2017

2016

2015